Returns & Exchanges

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return most items within 30 days of delivery for a full refund.

Eligible Items

• Items must be in original condition with tags attached
• Items must be returned within 30 days of delivery
• Items must include original packaging and accessories
• Items must not show signs of wear or damage

Non-Returnable Items

• Personalized or customized items
• Perishable goods
• Intimate or sanitary goods
• Items damaged by misuse

How to Return

1. Log into your account and go to Order History
2. Select the order containing the item you want to return
3. Click "Return Item" and follow the instructions
4. Print the prepaid return label
5. Package the item securely and attach the label
6. Drop off at any authorized shipping location

Refund Process

Once we receive your return, we'll inspect the item and process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Exchanges

We currently don't offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item.

Questions?

If you have any questions about returns or need assistance, please contact our customer service team:

• Email: returns@ecomstore.com
• Phone: +1 (555) 123-4567
• Live Chat: Available 24/7 on our website